SHIPPING & RETURN POLICY

PAYMENT

RevoSpin accepts most major credit cards, including Visa, Mastercard, American Express, and Discover.

PRODUCTION TIME

Production time for photo booth packages, 360 photo booths, platforms, and other made-to-order products is approximately 7–10 business days unless otherwise stated.

Custom printed enclosures and other customized products may require approximately 2–3 weeks for production.

Production times are estimates and may vary depending on product availability, customization requirements, and order volume.

For updated production times or product availability, please contact your sales representative or email us at support@revospin.com.

HANDLING TIME

For in-stock products that do not require production or customization, handling time is generally approximately 2–4 business days.

SHIPPING AND DELIVERY

All delivery timeframes provided by RevoSpin are estimates and are not guaranteed.

Delivery times may vary depending on:

  • Destination

  • Carrier availability

  • Freight scheduling

  • Weather conditions

  • Holidays

  • Customs clearance

  • International shipping requirements

  • Other circumstances outside of RevoSpin's control

For international shipments, customers are responsible for any applicable customs duties, taxes, import fees, brokerage charges, or other destination-related fees unless otherwise stated.

We strongly recommend that customers do not schedule an event based solely on an estimated delivery date. Please wait until your equipment has been received and inspected before confirming an event that depends on the equipment.

RevoSpin is not responsible for missed events, lost revenue, rental cancellations, or other costs resulting from carrier delays or estimated delivery dates.

Large items, 360 photo booth packages, platforms, and other oversized equipment may be shipped using freight carriers.

Freight delivery generally takes approximately 5–7 business days after shipment, depending on the destination and carrier.

SHIPPING DAMAGE

Customers must inspect all packages and equipment immediately upon delivery.

Any shipping damage, missing items, or visibly damaged packaging should be reported to RevoSpin within 48 hours of receiving the shipment.

Please keep all:

  • Original packaging

  • Boxes

  • Pallets

  • Packing materials

  • Shipping labels

Photos and/or videos of the damaged product and packaging may be required to process a shipping claim.

Failure to report damage within the required timeframe may affect our ability to submit a claim with the carrier.

INCORRECT OR DEFECTIVE ITEMS

If you receive an incorrect or defective item, please contact RevoSpin within 48 hours of delivery.

The product must remain in new condition and should not be used, modified, disassembled, or altered while the claim is being reviewed.

We may request photos, videos, serial numbers, packaging photos, or other information necessary to verify the issue.

RETURN POLICY

Due to the custom fabrication of many RevoSpin products, including photo booths, 360 photo booths, platforms, custom equipment, and packages, some products may not be eligible for return.

Any return must receive prior approval from RevoSpin before the product is shipped back.

Unauthorized returns may be refused.

To be considered for an approved return, merchandise must:

  • Be unused and in new condition

  • Be returned in the original packaging

  • Include all original accessories, parts, manuals, cables, and components

  • Have no signs of damage, modification, misuse, or tampering

Approved returns may be subject to applicable restocking fees and other deductions as described in our separate Refund Policy.

Original shipping charges are non-refundable.

Unless the return is approved due to an incorrect or defective shipment, the customer is responsible for return shipping costs.

CUSTOM AND SPECIAL-ORDER PRODUCTS

Custom-built, personalized, printed, fabricated, and special-order products are generally final sale and are not eligible for return unless they arrive damaged, defective, or materially different from the approved order.

This includes products manufactured, printed, customized, or configured specifically for the customer's order.

RETURN AUTHORIZATION

Do not ship any product back without receiving return authorization from RevoSpin.

To start a return request, please visit our Return Center:

https://revospin.com/a/returns

Submission of a return request does not automatically mean that the return has been approved.

All returns are subject to review and inspection upon receipt.

For information regarding store credit, refund eligibility, and applicable deductions, please refer to our separate Refund Policy.